We offer FREE delivery for all orders Australia wide. We use Australia Post Standard parcels & or Sendle Couriers for shipping domestically and Internationally it depends on where you are in the world. These services guarantee our parcels are delivered in a timely manner. Please allow 1-3 business days for processing of your order, depending on the time of year.
Goods and services tax (GST) is inclusive for Australian Orders and deducted at the checkout for International orders.
International orders are not subject to GST, but may incur an import duty. For information, please contact your local customs office. Duty is not paid by us and is the responsibility of each individual customer.
Your order status will be available within 24 hours after your order has been placed, by simply logging into your account. From there, you will be able to view information about your order, we also forward email tracking information (if applicable) once your order has been shipped. If you supply a P.O. Box then we will ship via Australia Post standard Domestically & Internationally.
Returns & exchanges
We will exchange or refund your purchase within 30 days of the original invoice date. Products must be in the same condition you have received them and in the original packaging, ready for re-sale when they reach our warehouse, otherwise your purchase will be returned to you at your cost.
Once the product is sent back to us, please allow around 3-7 Business days for the parcel to reach our office and further 1-3 Business days for the refund to be processed. We will notify you by email as soon as the refund is issued. However, if paid by credit card, we issue refunds immediately the paperwork has been processed, but your credit card Company may not deposit funds back into your account for up to 10 business days, this is beyond our control.
Only sizes/colors that we have in stock are displayed on our site. We suggest that you visit us from time to time as the availability of sizes/colors vary depending on the demand. If you are after a particular size & or color that is not displayed on our site please email us a request as we can sometimes have your item especially manufactured.
Ausboots aims to include up-to-date pictures of all products on our web site.
We make every attempt possible to reflect the actual color of the products in the images presented on this web site. However, Ugg Boots and other sheepskin products may exhibit some irregularities and variations in color and texture. These variations are characteristic of the sheepskin and add to the beauty and character of the footwear.
The accuracy of the images displayed also depends on the type of monitor used and the computer settings. Where possible, multiple views of the product are provided, to minimize any discrepancies.
If you are unsure of your shoe size, you can measure your foot using an ordinary ruler and use the size chart provided, to estimate your size. Please keep in mind that sheepskin will compact and form around your foot over the time and what appeared to be a tight fit initially, will settle into a comfortable fit after a couple of weeks. The Ugg Boots are designed to be worn on bare feet, providing luxurious feeling of natural sheepskin against your skin.
If you are still unsure you can measure your foot from back of heel to tip of toe, then contact us with your measurement and we will help you to determine the size most suitable.
Hand-wash your Ugg Boots in a warm water, using an approved wool detergent. To dry, place your Uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Ugg Boots Care instructions.
We currently accept Afterpay, Paypal, Googlepay, Applepay, Shopifypay & all major credit cards.
All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. The total amount in foreign currency may vary slightly depending on the fees charged and exchange rate used by the credit provider. The currency conversion facility provided by Ausboots is based on approximate current exchange rates and does not include fees charged by the credit card provider. As a result, the actual amount charged in the international currency may vary slightly from the amount shown by the currency conversion facility.
GST is included in the price shown on our website for Australian buyers, International buyers are exempt from GST and the GST is deducted at checkout for our International Buyers.
"Ugg Boots, or simply Uggs, is a generic term for a type of sheepskin boot which has been made in Australia and New Zealand for nearly 200 years." (Source : Wikipedia: https://en.wikipedia.org/wiki/Ugg_boots) The term allegedly comes from the way the boot "hugs" the foot and leg. Click http://ezinearticles.com
All our boots are genuine Australian Trademarked Uggs that have been made in Australia for over 40 years from premium quality sheepskin. We do not sell Ugg Boots that are made in China.
Our Merino Craft Branded Ugg Boots are handcrafted in Australia by Australia's premier ugg boot manufacturer with high quality A-grade premium Australian Merino sheepskin.
Ugg Boots/sheepskin boots were made in Australia for over 200 years, but made popular around the world by Pamela Anderson, who started wearing Ugg Boots acquired in Australia to keep her legs warm between takes for the television show Baywatch, and it was this, that may well have originally spurred interest in these boots in America.
Since 2003, these boots have become very fashionable in the U.S., partly due to marketing by an American company, ugg Australia, a branch of Deckers Outdoor Corporation. Brian Smith created the ugg Australia brand in the U.S., importing them to the U.S. in the late seventies. He sold the company to Deckers Outdoors in 1995. Actress Kate Hudson wore a pair of Ugg Boots on the poster for the mid-2004 movie Raising Helen. They were associated also with the Anglo-American actress Sienna Miller (c2003-5). The sheepskin footwear is now a major category in most U.S. department stores and retail shoe stores (Source: Wikipedia).
Other celebrities, wearing Ugg Boots, include Gwyneth Paltrow, Cameron Diaz, Kate Hudson, Leonardo DeCaprio and the entire Spielberg family.
For a time, Deckers Outdoor Corporation owned the trademark "ugh-boot" in Australia, and through additional international trademarks were able to limit the term's use in Australia. Owing to U.S. trademark laws, many Australian and U.S. manufacturers are now marketing Ugg Boots as "sheepskin boots".
In January 2006, Deckers Outdoor Corporation's Australian trademark for ugh-boot was removed from the Australian Trademarks Registry, after the trademarks office handed down their decision the words ug boots, Ugg Boots and ugh boots were interchangeable and generic terms for sheepskin boots. (Source: Wikipedia)
From time to time, discount coupons can be issued to customers as part of special promotions. The coupons can be redeemed by entering a coupon code during the checkout process. At checkout below Order Summary on the right of the checkout page, there is "Redeem a Discount Coupon", click this and a small box will appear, enter the coupon code, either digits or wording and click the arrow on the right of the box to activate your discount. If this does not occur or you receive an error message, please contact Ausboots and we will determine what has occurred and fix the issue. The discount coupons may have different values and varying expiry dates. The coupons can only be used before the expiry date. You may only use one coupon per transaction, they cannot be combined and cannot be redeemed for cash..